Items ordered and paid for will ship after 1–5 business days from Honolulu, HI, unless otherwise noted in description of product. We primarily ship via USPS. After leaving our facility, USPS typically delivers in 3–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
If Customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is completely out of our hands.
If you have any problems with your order (damaged in shipment, incorrect size, etc.) PLEASE contact us via email so that we can make it right. We want to please our customers and will always try our hardest to resolve any situations that come up. If you receive a damaged item, contact us immediately at email@example.com. Please provide photos if possible, We will replace any damaged items provided they are reported within 48 hours of order delivery.
Refunds and Exchanges
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. We know that you have a wide range of options for online purchasing with stores that have very liberal return policies. We're a small company, with a mission of providing cost-effective self care solutions to cancer patients and survivors. We will accept returns within 14 days of receipt on items returned in saleable condition. Certain products, including face masks, supplements and rinses, are not returnable if opened. We will offer a replacement or a store credit for certain circumstances. Please send us an email at firstname.lastname@example.org with any concerns about your purchase. The customer is responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Uncommon Remedy.
Your payment info is secure via (SSL) online ordering. We accept Paypal, Visa, MasterCard, American Express, Discover. Sales tax is required on orders at the Hawaii tax rate of 4.71%.